January 26, 2022

U.S. Veterans

U.S.A Veterans News, Support & Information

What happens on a Solid Start Call? | Military to Civilian Transition Talk Ep. 5.2

1 min read

So during the call, the representative will start out by really asking the Veteran what’s going on in their transition at that moment, because the key thing about these conversations is that they should be driven by what the Veteran is experiencing at that time when they receive the call. So the Veteran could be doing fine, but may be experiencing some issues with their education benefits or with employment or finances or housing, so we want to make sure we start by building a rapport with that Veteran and then connecting them to the services and benefits that will help them overcome any obstacles they might be experiencing in that moment. Also, the other thing that we do is we make sure that that Veteran is aware of some time-sensitive benefits that they have to elect within a certain amount of time or the ability to elect will expire. And those benefits for example include dental care and life insurance benefits, and we’ve heard of Veterans not making those elections in time because they just lost track with everything else going, going on in their separation. So we want to make sure that they don’t lose track of those benefits, and that if they’re interested they’re able to elect them.

Visit us on the web at https://benefits.va.gov/transition/solid-start.asp

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